Privacy policy for Dear Mama Mail

Type of website: Ecommerce
Effective date: May 8, 2023

www.dearmamamail.com (the “Site”) is owned and operated by Amy Sullivan.
You can contact Amy at orders@dearmamamail.com or by mail at:
PO Box 29147 Cambridge RPO, Hespeler, ON N3C 0E6, Canada.

PPurpose

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site. It also outlines your rights and our cookie practices.
It applies in addition to any other terms or conditions posted on our Site.

Consent

By using our Site, you agree to the terms of this Privacy Policy and to the collection, use, and retention of your personal data as described below.

Information We Collect and Use

We collect personal information that you provide to us directly, such as when you:

  • place an order or purchase a gift card;

  • subscribe to our mailing list;

  • contact us by email; or

  • participate in promotions or surveys.

This may include your name, email address, mailing address, and payment-related details.

We use this information to:

  • process and ship your orders;

  • send order confirmations and updates;

  • respond to inquiries;

  • manage subscriptions and accounts; and

  • improve our Site and customer experience.

Payment information is processed securely through trusted third-party payment providers and is never stored on our servers.

Who We Share Information With

Employees

We may disclose customer information to members of our organization who reasonably need access to fulfill orders or provide support.

Third-Party Service Providers

Our Site uses reputable third-party services (such as website hosting, payment processing, and email marketing) that may collect or process your data only as necessary to perform their functions. These providers are authorized to use your data solely for the purposes we specify.

Other Disclosures

We will not sell or rent your information. We may disclose information only if:

  • required by law;

  • necessary to comply with legal proceedings;

  • needed to protect our legal rights; or

  • in the event of a business sale or transfer.

If you follow hyperlinks from our Site to another website, please note that we are not responsible for their privacy practices.

How Long We Store Personal Data

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements.
You will be notified if your data is retained longer than this period.

Data Security

While we take reasonable precautions to keep your data secure, no method of transmission over the Internet is entirely risk-free. We cannot guarantee absolute security but will always act promptly and responsibly in the event of any data concern.

Children

We do not knowingly collect or use personal information from children under 13 years of age.
If we learn that we have inadvertently collected such data, it will be deleted immediately.
Parents or guardians who believe their child has provided personal data may contact us to request deletion.

Your Rights

You have the right to:

  • know what personal data we hold about you;

  • request correction or deletion of your data; and

  • withdraw consent for communications at any time.

To exercise these rights, contact:

Amy Sullivan
orders@dearmamamail.com
PO Box 29147 Cambridge RPO, Hespeler, ON N3C 0E6, Canada

Do Not Track Notice

Some browsers allow you to send a “Do Not Track” (DNT) signal.
Our Site does not track users across third-party websites and therefore does not respond to DNT signals.

Cookies

Like most websites, we use cookies to help our Site function properly and to understand how visitors use it so we can improve your experience.

A cookie is a small file stored on your device that collects data related to your browsing habits.
You can choose to be notified each time a cookie is transmitted or disable cookies entirely in your browser settings, though this may affect functionality.

We use:

  • Functional cookies – to remember your preferences for future visits.

  • Analytical cookies – to help us understand which pages are most useful and how visitors navigate our Site.

Modifications

This Privacy Policy may be updated periodically to remain compliant with laws and reflect any changes to our practices.
When we make updates, the “Effective Date” above will change.
We encourage visitors to review this page occasionally to stay informed.
If changes are significant, we may also notify you by email.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact:

Amy Sullivan
orders@dearmamamail.com
PO Box 29147 Cambridge RPO, Hespeler, ON N3C 0E6, Canada